1. Introduction

Welcome to Shipora. We respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and share your information.

2. Data We Collect

We collect the following information:

• Personal Information: Name, email address, phone number, and physical addresses (pickup and drop-off addresses).
• Authentication Information: Mobile number (for OTP authentication), or information from Apple Login and Google Login.
• Media Access: Photos taken through your device’s camera or uploaded from your gallery for package-related purposes.
• Notifications: Firebase is used for sending product updates and promotional notifications.

We do not collect live location data, device details, or payment card information.

3. Purpose of Data Collection

We use your data to:

• Authenticate your identity during login.
• Process and fulfill your orders.
• Improve the App’s functionality and user experience.
• Send you notifications regarding your order status, updates, and promotions.
• Enable photo uploads for packaging purposes.

4. Data Storage and Security

Your data is securely stored on our AWS servers. Firebase is used for sending notifications. We implement strict security measures to protect your information against unauthorized access.

5. Third-Party Services

We use Stripe for payment processing. Stripe handles sensitive payment information directly, and we do not store or process your card details. Please refer to Stripe’s Privacy Policy for more information.

6. Data Deletion

You have the right to request the deletion of your data. To do so, please send an email to info@shipora.io with your request. We will process your request within 14 days.

7. Permissions

When using the Shipora app, you may be prompted to grant permissions:

• Camera/Gallery Access: Request access to or correction of your personal data.
• Notifications: Request deletion of your data, subject to legal and operational requirements.

You can manage these permissions through your device settings at any time.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available in the app and on our website.

9. Contact Us

For questions or concerns, please email us at info@shipora.io